Responsible Gaming

Gaming Should Be Entertainment

At www.jwfauldingtimber.co.uk, we believe that casino gaming should be enjoyable entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself gambling to make money or recover losses, please seek help immediately.

We are committed to promoting responsible gaming practices and providing support to anyone who may be struggling with problem gambling.

Age Verification

You must be at least 18 years of age (or the legal age for gambling in your jurisdiction within Great Britain) to access our casino services. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal age for gambling, please do not use our services. Underage gambling is illegal and can cause serious harm.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone else, it may indicate a gambling problem:

• Chasing losses by gambling more to try to recover money lost
• Gambling with money needed for essentials (rent, bills, food, medications)
• Hiding gambling activity from family, friends, or partners
• Lying about the amount of time or money spent gambling
• Gambling to escape problems, stress, or negative emotions
• Needing to gamble with larger amounts to achieve the same excitement
• Failed attempts to cut down or stop gambling
• Neglecting work, school, family, or social commitments due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing anxiety, irritability, or depression when unable to gamble
• Risking relationships or job opportunities because of gambling

If you experience any of these warning signs, please reach out for support.

Self-Help Tools

We offer several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly). This helps you stick to a budget you can afford.
• Loss Limits: Set a maximum amount of losses you are willing to accept. Once this limit is reached, your account will be suspended for the remainder of the period.
• Reality Checks: Enable reminders that pop up at regular intervals during gaming sessions to help you stay aware of how long you've been playing and how much you've spent.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose. During self-exclusion, you will not be able to access our services.

To activate any of these tools, please visit your account settings or contact our customer support team.

Support Organizations

If you need help with problem gambling, confidential support is available from the following organisations:

United Kingdom

• GamCare - Free confidential support and counselling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24 hours, 7 days a week)
• GamStop - National Self-Exclusion Scheme
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all online gambling operators in Great Britain
• National Problem Gambling Clinic
  Phone: 0203 314 8790
  Provides specialist NHS treatment for problem gambling

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (Federal Centre for Health Education)
  Website: www.bzga.de

All support services listed above offer confidential help and are free to contact.

If You Need Help

If you or someone you know is struggling with problem gambling, please reach out for help today. There is no shame in asking for support, and help is available.

You can:

• Contact one of the support organisations listed above
• Speak to your doctor or a mental health professional
• Tell a trusted family member or friend
• Use the self-exclusion tools available on our website

Your wellbeing is important to us. Please gamble responsibly.

Contact Us

If you have any questions about our responsible gaming policies or need assistance, please contact our customer support team at www.jwfauldingtimber.co.uk. We are here to help.